The notion that individual workers can have a vision for their workplace and their place within a large organization is indeed empowering. There's something charming about the Fish program, which counsels, "Find it, live it and coach it" ("it" is each employee's vision). In fact, her work was so effective, her staff was able to take over for Rhonda after she suffered a family tragedy. After a visit to a successful sushi restaurant, Rhonda regained her enthusiasm for the program and, with the help of the sushi chef, was able to inspire her staff. The problem? Keeping the Fish principles fresh and new was difficult. However, after some time, she began to notice staffers were sloughing off and seemed not to be providing the absolute best care to the patients. Rhonda believed her staff was paying attention to the patients and were providing a level of service far beyond that at other facilities. Rhonda, the supervisor, had been promoted, and her mentor, whom she succeeded, had been an ardent follower of the Fish program. This audio version of the third book in the Fish series uses as its example the work at one ward of a large suburban hospital.
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